Terms of Service

TERMS OF SERVICE

Effective Date: 05/04/2026

Business Name: Raff Enterprises LLC dba Business Unbound Marketing
Website: businessunboundmarketing.com
Email: [email protected]
Phone: 801-367-4686

These Terms of Service (“Terms”) govern your use of the website and services provided by Raff Enterprises LLC dba Business Unbound Marketing (“Business Unbound Marketing,” “we,” “us,” or “our”).

By using our website, submitting a form, booking a call, communicating with us, purchasing services, or otherwise using our services, you agree to these Terms.

OUR SERVICES

Business Unbound Marketing provides marketing and business growth services for service businesses. Services may include, but are not limited to:

• Website buildout
• Landing pages
• Chat widget integration
• CRM setup
• A2P registration support
• Meta ad account setup
• Google Ads support
• AI lead qualification
• AI appointment setting
• Automation setup
• Lead follow-up systems
• Advertising campaign support
• Ongoing system management and optimization
• Related marketing, automation, and consulting services

Specific services, deliverables, fees, timelines, ownership rights, and responsibilities may be outlined in a separate proposal, invoice, service agreement, statement of work, or written agreement.

If there is a conflict between these website Terms and a signed client agreement, the signed client agreement will control for that specific client relationship.

NO GUARANTEED RESULTS

Business Unbound Marketing may help clients improve marketing systems, lead follow-up, appointment setting, advertising, automation, and conversion processes.

However, we do not guarantee any specific results, including but not limited to:

• Number of leads
• Lead quality
• Booked appointments
• Sales
• Revenue
• Return on ad spend
• Profit
• Business growth
• Advertising performance
• Search rankings
• Platform approvals
• A2P/10DLC approval
• Specific timelines for third-party platform review or approval

Marketing results depend on many factors outside our control, including offer, pricing, market conditions, competition, sales process, response speed, advertising platform decisions, budget, website traffic, customer behavior, and client cooperation.

CLIENT RESPONSIBILITIES

Clients are responsible for providing accurate, complete, and timely information needed for us to perform services.

Depending on the services purchased, clients may be responsible for:

• Providing business information
• Providing access to websites, domains, ad accounts, CRMs, calendars, phone systems, or other tools
• Reviewing and approving content, campaigns, pages, messages, and workflows
• Maintaining required licenses, permissions, and legal compliance for their business
• Paying advertising costs
• Paying platform fees
• Responding to leads and appointments
• Following applicable laws, industry rules, privacy obligations, and advertising platform policies

Delays in providing information, access, feedback, or approvals may delay project timelines.

PAYMENTS AND BILLING

Payment terms will be outlined in the applicable invoice, proposal, checkout page, service agreement, or written agreement.

Payments may be accepted through Stripe, Venmo, invoice, or another agreed-upon payment method.

Unless otherwise stated in a separate written agreement:

• Setup fees are due before work begins
• Monthly service fees are due according to the agreed billing schedule
• Advertising spend is separate from our service fees unless specifically stated otherwise
• Platform fees, software fees, CRM fees, phone/SMS fees, domain fees, hosting fees, and third-party service fees may be separate from our service fees
• Late or failed payments may result in paused work, delayed deliverables, or suspended services

REFUNDS

Refund terms may be stated in a separate client agreement, proposal, or invoice.

Unless otherwise agreed in writing, setup fees, strategy work, completed work, software setup, campaign setup, consulting, and services already performed are non-refundable.

Any refund, credit, or adjustment is at our discretion unless otherwise required by law or stated in a separate written agreement.

CANCELLATION AND NOTICE

For ongoing monthly services, cancellation requirements will be stated in the applicable client agreement, proposal, invoice, or written agreement.

Unless otherwise agreed in writing, clients must provide written notice before canceling ongoing services.

Cancellation does not remove responsibility for unpaid fees, completed work, active billing periods, third-party platform fees, ad spend, or other amounts owed under an agreement.

ADVERTISING SPEND AND THIRD-PARTY COSTS

Advertising spend is usually paid by the client directly to the applicable advertising platform, such as Meta, Google, or another platform, unless otherwise agreed in writing.

Clients may also be responsible for costs related to:

• CRM software
• GoHighLevel or related platforms
• Phone numbers
• SMS and email usage
• Domains
• Hosting
• Payment processors
• Scheduling tools
• Automation tools
• Advertising platforms
• Other third-party tools or services

We are not responsible for price changes, billing issues, suspensions, outages, policy changes, declined payments, account restrictions, or other actions taken by third-party platforms.

OWNERSHIP OF WORK AND ACCESS

Ownership of websites, landing pages, funnels, ad campaigns, CRM workflows, automations, chatbots, copy, creative, data, and related assets will be determined by the applicable client agreement, proposal, invoice, or written agreement.

Because ownership and access may vary by client and project, no transfer of ownership is implied unless specifically stated in writing.

Upon cancellation or termination, access to systems, assets, accounts, automations, campaigns, pages, workflows, or data will be handled according to the applicable client agreement or written arrangement.

THIRD-PARTY PLATFORMS

Our services may involve third-party platforms such as GoHighLevel, Meta/Facebook, Google Ads, Stripe, Venmo, domain providers, analytics tools, scheduling tools, email tools, SMS providers, and other software.

You understand that third-party platforms have their own terms, policies, fees, review processes, and technical limitations.

We are not responsible for:

• Platform outages
• Account suspensions
• Disapproved ads
• A2P/10DLC rejections
• Payment processor issues
• Tracking inaccuracies
• Algorithm changes
• Policy changes
• Delayed reviews
• Loss of access caused by third-party platforms
• Data loss caused by third-party systems

A2P/10DLC AND MESSAGING COMPLIANCE

We may assist with A2P/10DLC registration, website compliance language, opt-in language, SMS setup, and related messaging workflows.

However, A2P/10DLC registration and approval decisions are made by third-party carriers, messaging providers, registration partners, and/or platforms. We do not guarantee approval.

If you use SMS, email, phone, chat, or automation systems, you are responsible for making sure your business communications comply with applicable laws, regulations, carrier rules, platform policies, consent requirements, and industry guidelines.

SMS/TEXT MESSAGING TERMS

By providing your phone number and opting in to receive text messages from Business Unbound Marketing, you agree to receive text messages from us.

Messages may include:

• Appointment confirmations
• Appointment reminders
• Follow-up messages about form submissions
• Service-related updates
• Two-way conversations about requested services
• Marketing or promotional messages, only if you separately opt in to receive them

Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP. After replying STOP, you may receive a confirmation message, and we will stop sending text messages to that number unless you opt in again.

For help, reply HELP or contact us at [email protected] or 801-367-4686.

Consent to receive text messages is not a condition of purchase.

Mobile opt-in data and text messaging consent will not be sold, rented, or shared for marketing or promotional purposes.

WEBSITE USE

You agree not to use our website or services to:

• Violate any law or regulation
• Submit false or misleading information
• Interfere with website security or functionality
• Attempt unauthorized access to our systems
• Copy, scrape, or misuse website content
• Upload harmful code, spam, or malicious content
• Impersonate another person or business
• Use our website or services for unlawful, abusive, or fraudulent purposes

We may restrict access to our website or services if we believe these Terms have been violated.

INTELLECTUAL PROPERTY

All content on our website, including text, graphics, branding, layouts, designs, images, logos, service descriptions, and other materials, is owned by or licensed to Business Unbound Marketing unless otherwise stated.

You may not copy, reproduce, modify, distribute, or use our website content or branding without our written permission.

Client-specific intellectual property rights will be governed by the applicable client agreement or written arrangement.

CLIENT CONTENT AND PERMISSIONS

If you provide us with content, logos, images, testimonials, business information, website access, ad account access, CRM access, or other materials, you represent that you have the right to provide and use those materials.

You grant us permission to use those materials as needed to provide the requested services.

TESTIMONIALS, CASE STUDIES, AND PORTFOLIO USE

Unless otherwise agreed in writing, we may reference general examples of work, testimonials, reviews, results, screenshots, or case studies for marketing purposes.

We will not intentionally disclose confidential or sensitive client information without permission.

Past results do not guarantee future results.

CONFIDENTIALITY

We may receive confidential business information while providing services. We will use reasonable efforts to protect confidential information and use it only for legitimate business and service-related purposes.

Confidentiality obligations may be further defined in a separate client agreement.

NO PROFESSIONAL LEGAL, FINANCIAL, OR TAX ADVICE

Our services and website content may include business, marketing, advertising, automation, or operational suggestions.

We do not provide legal, tax, financial, accounting, or regulated professional advice. You should consult qualified professionals for advice specific to your business, legal obligations, tax situation, or compliance requirements.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Business Unbound Marketing will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages, including loss of revenue, loss of leads, loss of data, business interruption, advertising losses, platform issues, or missed opportunities.

To the fullest extent permitted by law, our total liability for any claim related to the website or services will not exceed the amount you paid to us for the specific service giving rise to the claim during the three months before the claim arose.

Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Business Unbound Marketing, Raff Enterprises LLC, and our owners, contractors, service providers, and representatives from claims, damages, liabilities, costs, or expenses arising from:

• Your use of our website or services
• Your violation of these Terms
• Your violation of applicable laws or regulations
• Your business practices, advertising claims, offers, products, or services
• Content or materials you provide to us
• Your use of third-party platforms
• Your communications with your customers, leads, or prospects

GOVERNING LAW

These Terms are governed by the laws of the State of Utah, without regard to conflict of law principles.

DISPUTE RESOLUTION

Before filing a formal claim, you agree to contact us first at [email protected] and attempt to resolve the dispute informally.

If the dispute cannot be resolved informally, the dispute may be handled in the appropriate state or federal courts located in Utah, unless a separate written agreement states otherwise.

CHANGES TO THESE TERMS

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date.

Your continued use of our website or services after updates are posted means you accept the updated Terms.

CONTACT US

If you have questions about these Terms, contact us at:

Business Unbound Marketing
Raff Enterprises LLC dba Business Unbound Marketing
Email: [email protected]
Phone: 801-367-4686